If at first you don’t succeed… Utility Week has published an article by James Harvey “If at first you don’t succeed…”. The article discusses the use of experiments in order to develop better customer engagement in regulated markets. DOWNLOAD: If at first you don’t succeed… PUBLICATION AUTHOR JAMES HARVEY RELATED PUBLICATIONS Ensuring a Reliable Approach to Notional Financeability Ongoing efficiency for gas networks at RIIO-3 Evaluating the case for a gearing incentive mechanism: A report for Southern Water
